What Our Clients Say
Instrumental in the transformation programme undertaken at the Cromwell Hospital bringing valuable insight and knowledge to the Executive and wider leadership team. The determination to reach out and engage all staff across the hospital, to share experience and introduce strong and robust governance , peer review, framework and countless initiatives to demonstrate and measure quality is unquestionable. In my role as a leader tasked with overseeing this transformation the honesty and integrity and uncompromising desire to drive a safe better patient environment has been invaluable.
Our challenges were to interpret and operationalise policies for compliance and the culture of excellence and best practice could be embedded into the practices of the team. Ensuring medical and non-medical components were robust to meet the standards required. A need for fresh eyes to sense check and pre-audit our work. Clare and Julieanne really helped us to make the most effective use of our information and present everything with the right emphasis and prioritisation. The advice and tools they provided were invaluable. Their ability to sign post much of the good work we were already doing helped us to realise that this must be celebrated. They brought us confidence, deeper understanding and a more cohesive approach to regulation.
The team undertook a series of site visits and fact finding to enable the organisation to sense check specific areas of the business against the well-led domain and keylines of enquiry of the CQC to identify any gaps, culminating in a report of findings to the Board. The report to the Executive Board was well balanced, and really well presented. The contact was factual and fair.
We sought advice for a well led approach to get overall SOP and procedure checks, preparation for up and coming registration visit. Recommended by Grayshott spa, to gain more insight into CQC standards and how to apply best practice. The outcome of Clare and Julieanne’s support was that we passed our CQC registration and gained further clarity about how to take this forward. We would recommend Clare and Julieanne and we would continue to use them in the future.
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